LIS
652-3 Pratt
Institute
Wednesday:
Catalog
Code LIS 652-3
Information
Services and
Sources
Department/School
Library Science
Instructor’s
Name Anne Kelly – Associate
Professor
Course
Locations
Number
of c
Prerequisites None
Requi
Instructor’s
Phone Numbers
212-647-7377
Instructor
Campus
Office Hours and Location:
Wed.
And
by appointment
E-mail
– akelly@pratt.edu
Date
of this syllabus – January 2009
PRATT INSTITUTE
Kelly
GOALS:
This course is designed to communicate the basic concepts of reference services. Methods and sources of locating information, analysis of representative works and criteria for collection evaluation with respect to reference and research use are examined.
OBJECTIVES:
Upon completion of the course, students will be able to:
PRATT INSTITUTE LIS 652-3
COURSE REQUIREMENTS:
Class Participation 35%
Assignments 35%
Examinations 30%
·
6 Hours of Field Observation Requi
COURSE STRUCTURE:
The course consists of lectures, discussion and sample exercises covering the units listed. Students are expected to read widely from Cassell, 8th ed. and Balay, 11th ed., assigned readings and self-selected readings from the Pratt Library. Sample exercises will involve the use of a large library collection and beginning use digital/online sources. There will be a mid-term and a final examination. Individual student-teacher conferences will be scheduled early in the semester.
COURSE
DESCRIPTION:
LIS
652 – Information Services and Sources 3
c
This
course covers concepts of reference service in real and virtual
environments. The course introduces the
selection and evaluation of resources in all formats, the development of
searching techniques, strategies for user-cente
matching user needs to resources
and the provision of information services in changing technological
environments. Six hours of field work
are requi
**************************
I.
Introduction – Cassell
& Hiremath; p. ix-xii, 3-14, 15-29.
II.
Encyclopedias – Cassell
& Hiremath; p. 32-50, 69-92.
III.
Ready Reference, Almanacs, etc. – Cassell & Hiremath; p.
93-110.
IV.
Bibliographies – Cassell
& Hiremath; p. 53-68.
V.
Indexes, Abstracts, E-Journals – Cassell & Hiremath; p.
135-154.
VI.
Biographical Sources – Cassell
& Hiremath; p. 199-212.
VII.
Dictionaries – Cassell
& Hiremath; p. 111-134.
VIII.
Government Information – Cassell
& Hiremath; p. 213-251.
IX.
Geographical Sources – Cassell
& Hiremath; p. 183-198.
X.
Reference Interview – Cassell
& Hiremath; p. 31-50, 265-285.
REQUIRED TEXT:
Cassell, Kay Ann & Hiremath, Uma. (2006) Reference and Information Services in the
21st
Century: An Introduction.
(Available Barnes
& Noble,
Additional Texts (Selected readings noted below):
Balay, R. (1996). Guide to Reference Books.
(On Reserve Pratt
Manhattan Library, 011.02 G946,
Bopp. R. E. & Smith, L.
C. (2001). Reference and Information
Service: An
Introduction.
3rd ed.
Radford, M. L., Barnes, S. B., & Barr,
L. (2006). Web Research: Selecting,
Evaluating
& Citing.
COURSE
OUTLINE:
Session
1: Introduction
-
course coverage; introduce requirements (review style manual)
-
history of reference services
-
service ethic/user & community cente
-
evolution of bibliographic information retrieval
-
impact of electronic information retrieval on reference services
-
current trends in reference services
Session
2: Encyclopedias & Subject
Resources/Databases
-
uses and importance of encyclopedias
-
types of encyclopedias (general, subject, one volume,
etc.)
-
evaluation and selection of various formats
-
types of subject resources and databases (e.g.,
-
searching strategies for subject databases
Session
3: Evaluation & Selection of
Print & Electronic Reference Materials
-
reference librarian’s collection development responsibilities
-
developing user-cente
-
decisions on format (print, electronic, combination, etc.)
-
current issues in selection/deselection of
reference materials
-
evaluation criteria & selection aids
Session
4: Ready Reference
-
define ready reference
-
types of sources (almanacs, dictionaries)
-
ready reference in different types of libraries and information centers
-
when to use which resource/which format
-
what if you cannot find the answer
-
ethical issues (business, legal, medical queries)
Session
5: Bibliographies &
Bibliographic Networks
-
definition & use of bibliographies
-
evaluation of bibliographies
-
types of bibliographies (national, subject, trade, etc.)
-
union catalogs & bibliographic networks (OCLC, RLIN, NUC)
Session
6: Searching Techniques for
Bibliographic Databases
-
structure of electronic reference
-
determining search strategy
-
use of keyword vs. subject searching
-
assisting end-user searchers
-
basic information retrieval techniques (truncation,
proximity operators, limiters, etc.)
Session
7: Mid-term
Session
8: Indexes, Abstracts
-
definition/users of indexes
-
evolution of indexes
-
genre indexes (book review, poetry, short story, play,
song, etc.)
-
types of journal indexes (citation, abstract, full-text)
-
structure/organization of journal indexes
-
searching strategies for electronic indexes
Session
9: - major vendors (Wilson, EBSCO, OCLC,
Lexis-Nexis, ProQuest,
DIALOG
-
evaluating/selecting indexes
Session
10: Digital Reference
Using the Internet for
Reference, Part 1
-
Internet search strategies for reference queries
-
uses and types of search engines
-
uses of subject directories
-
evaluating Web resources
-
guidelines for Internet resource selection
Session
11: Government Documents,
Directories, Gazetteers
Using the Internet for
Reference, Part 2
-
Internet search strategies, continued
-
finding resources on the “Invisible Web”
-
finding government documents on the Web
-
search strategies for government resources
Session
12: The Reference Interview
-
RUSA Guidelines for behavior of reference librarians
Session
13: Biographical Sources
-
selection and evaluation criteria for biographical sources
-
authoritative publishers of biographical sources
-
questioning strategies for biographical queries
Session
14: Dictionaries & Directories
-
types
-
current trends
-
evaluation
Session
15: COURSE REVIEW – FINAL EXAMINATION
Attendance & Participation: Attendance at
all class meetings is requi
o
To inform the
instructor in advance, or if advance notice is not possible, as soon after the
absence as possible (see above for phone numbers/email address).
o
To arrange for
delivery to the instructor of any assignment due at the class meetings.
o
To obtain notes,
handouts, etc. from a classmate (in anticipation of this need, each student is
advised to exchange telephone numbers with one or two other in the class).
Points are deducted for:
unexcused absences, coming late to class, or leaving class early. Active participation includes, but is not
limited to the following:
o
Being involved in
class discussions,
o
Asking relevant
questions, debating, or challenging points raised in class,
o
Suggesting new
ways of looking at things.
Written Work:
o
Students should
always keep second copies of all assignments that are turned in. In the case of a piece of written work
becoming lost, regardless of fault, it is the responsibility of the student to provide a second copy.
o
Assignments are
to be typed, double spaced with wide margins, and free from spelling,
grammatical, and typographical errors.
o
Please put a
single staple in the upper left-hand corner – no plastic covers or
folders.
o
Put your name,
the date, class section 652-3 title of assignment, and my name on a front cover
title sheet. No blank page at the end is
requi
o
Papers are due at
the beginning of class on the dates noted.
Late papers will be marked down unless the student has obtained prior
permission of the professor (in the case of illness, etc.).
o
Papers will be
prepa
o
All material
quoted or paraphrased from another source must
be properly cited.
Student Agreement:
Attendance at this class
signifies that the student has agreed to abide by and adhere to the policies
and regulations specified above. It is
understood that the instructor may adapt or change this syllabus and the
assignments contained within it according to circumstances that may arise
during the course of the class.
LIS652-3 Prof. Kelly
Spring 2009
PRATT INSTITUTE SYLLABUS
INFORMATION SERVICES
LIS652-3
Course Schedule and
Explanation
Required
Cassell & Hiremath; p. ix-xii; 3-14, 15-29.
Examine Balay and read pp. vii-xv.
Janes, J.
(2003). What
is reference for? Reference Services
Review, 31(1), 22-25.
Speaker – Professor Jean Hines, Public Services Librarian
Print/Electronic
Resources of the Pratt Library Part 1
Required
Cassell & Hiremath; p. 31-50, 69-92.
Bibel, B. & Yusko,
S. (
Booklist, 105(2), 68-75.
Rector, L. (Feb.2008)
Comparison of Wikipedia and other encyclopedias
for accuracy, breadth
and depth in historical articles. Reference
Services
Review, 36 (1), 7-22.
Class Discussion – Encyclopedia Comparison
& Subject Database
Examine 2 current general encyclopedias (electronic version recommended).
Choose a topic at least one page in length and evaluate the article according to the
Cassell – Hiremath criteria, p. 70-74.
Examine one subject encyclopedia (e.g. Encyclopedia of Philosophy – print, Encyclopedia of Architecture - print, Grove Dictionary of Art – electronic), and evaluate the subject chosen with the same criteria. Browse. Make notes for discussion.
Examine one electronic subject
database (e.g.
Required
Cassell & Hiremath; p. 253-263, 289-302.
Balay, p.1-15.
Highly
Recommended
RUSA Guidelines for Information Services. (Winter 2003). RUSQ, 40
(2), 115-117.
Gross, A. (May 2008). Information Invigoration. The 2008 list of
outstanding Reference Sources. American Libraries, 39(5),
59-63.
Witte, S. and Cargill, M. (March 2008). Selected reference works,
Class Discussion – Review Media – Examine 5 titles (paper or electronic)
discussed by Cassell & Hiremath, p. 291-295 in your readings. Note the
differences in these titles, especially the features you liked or disliked. You do not need to hand in your notes but bring them to class for discussion.
Required
Cassell & Hiremath; p. 93-110.
Highly
Recommended
RUSA
Guidelines for Medical, Legal and Business Responses at
General Reference Desks. (Winter 2000). RUSQ, 40(2), 118-120.
Yue, J.
(Fall 2000). How familiar is it anymore?
Quotations goes digital. RUSQ, 42(1), 26-29.
Class Discussion – Ready Reference – Read Cassell & Hiremath, p. 56, 65-66.
Note general sources new to you,
their organization and indexing. Choose Books
in Print and Encyclopedia of Associations as well. Look for an active political
group of
interest to you. Address? Number of members? Newsletter? Mainstream? Find the
price of the new 9/11 Task Force report?
More than one publisher? And why so cheap? Do the same for the
Baker and Hamilton.
cont’d
Information Please Almanac (www.infoplease.com)
Merriam-Webster’s Collegiate Dictionary & Thesaurus
Merck Manual of Medical Information Home Edition
Roget’s Thesaurus (www.thesaurus.com)
FedStats (www.fedstats.gov)
note: compare to print Statistical Abstract of the
Facster (www.facster.com) note: compare to print Statistical Abstract of
the
Occupational Outlook Handbook (www.bls.gov/oco)
Zip Code Look-Up (www.usps.gov/ncsc)
Utilize any of the ready reference sources listed on the webliography at the end of
this syllabus.
Required
Cassell & Hiremath; p. 53-68.
Janes, J. (2003). Introduction to Reference Work in a Digital
Age.
RESERVE – LS 025.524 J33 (
Bee, R. (April 2008). The Importance of preserving paper-based
artifacts in a digital age. Library Quarterly, 78(2) 179-194.
Examine 5 titles of your own choosing, and the National Union Catalog
pre-1956 imprints (at Pratt Library-Brooklyn 3rd floor or N.Y.P.L. Main Library – Reference.)
Required
Cassell & Hiremath; p. 135-154.
Walters, W. H. (October 2004). Criteria for replacing print
journals with online journals, the importance of
sustainable
access. Library Resources and Technical
Services, 48(4), 300-304.
Hand in Topic for Webliography and Short Paper – 03/04/09 Submit a topic which will be used for both projects, with your
cont’d
name, class name, class section number and date for the Professor’s
approval. The topic should be one in which you are interested, but which
is scholarly in nature, so that you will be able to find information about it
on the web and in journal indexes.
It should not be too broad or too narrow. Choose a topic that has a
combination of at least 2 concepts, (e.g. “Do the children of gay parents
achieve higher academic goals in elementary school than the children of
other families?” This is a multi-concept question that came into a St.
Louis Public Library branch).
Journal Indexes –
Annotated List for your Search
Part 1 – For your paper (2 pages) choose 4-5 electronic journal indexes
which are relevant to your topic. Include a 100 word annotation
for each title. Each entry should include the title of the index,
range of dates covered (e.g. ERIC, v.1. 1966 – to date), vendor/
publisher. Include URL (if Web based) and frequency of updates
(e.g. weekly, monthly). Annotation will provide a brief description
of the index, subject areas cove
relationship to your topic.
Part 2 – Procedure. Use the
citation form. Use
assigned readings (Cassell & Hiremath;
p.135-154) and Ulrich’s International Periodical Directory if needed to find indexes relevant to your topic. If you use EBSCO,
WilsonWeb, OCLC FirstSearch, which have several subject
indexes, specify which specific index (e.g. Social Science Index)
cove
relevance/appropriateness of indexes to topic and quality of
annotations and presentation.
Required
Cassell & Hiremath; p. 179-212.
O’Gorman, J and Polanka,
S (
Biography Databases. Booklist 103
(9), 140.
Class Discussion – Choose a famous person living or dead. Find
information about him/her in 3 different essay type biographical sources
mentioned in your readings. NOT MONOGRAPHS! Make photocopies
of this information and bring to class (up to 3 pages
only). Be prepa
discuss ease/difficulty in finding information and differences in coverage
of the sources.
Required
Cassell & Hiremath; p. 111-133.
Shea, A. (2008). Reading the OED, one man, one year, 21, 730
Pages.
Discussion – Dictionaries & Directories. Examine and become familiar
with at least 4 current dictionaries (including 1 unabridged, 1 desk/college
dictionary, 1 Internet dictionary and 1 specialized dictionary) and at least 3
directories (other than the Encyclopedia of Associations). Check the
“word of the day” in the Oxford English Dictionary (www.oed.com).
Earliest use of the word? Most recent use recorded?
Do
not hand in your notes but be prepa
Government Information
Sources
Required
Cassell & Hiremath; p. 213-251.
Jatkevicius, J. (March/April 2003). Free lunch legal resources,
from plain to polished. Online, 27(2), 22-26.
Eisenberg,
M. (
Universe. Library Journal, 133(8) 22-25.
Highly Recommended
Fallis, J. (Winter 2004). On verifying the accuracy of information.
Library Trends, 3, 463-487.
Fowler, R. E. (Summer 2007). I’ve got a secret. Government
Information availability and secrecy. Documents to the People. 35 (2), 18-22.
Select one other “secrecy,” article from
this issue.
(2 pages) Part 1 – Pick out 7-10 best web sites for your research topic.
Use the search engines and web sites on the last pages of the syllabus. To
determine the best web sites use the criteria provided in
class and in your
assigned readings. Be objective about commercial web sites. Give a brief
introduction to your topic. Then in alphabetical order list your web site names, complete URLs and a brief critical annotation (50-100 words).
Exercise 3 – Webliography
– Part 2 (1 page – separate sheet of paper)
Discuss the search engines/web indexes you used and any problems you
encounte
What worked? What did not work? Exercise 3 will be graded on the
quality of the web sites selected, presentation, quality of the annotations
for each site and quality of description of problems/search strategy as
applied to your topic.
Do not print out web pages and hand them
in.
Exercise 3 due 04/15/09
(3 pages total).
04/22/09 Geographical Sources – Discussion
Requi
Cassell & Hiremath; p. 183-198.
Mitchell, S. (2003). Where in the world? An online guide to
gazetteers,
atlases, and other map resources. Internet
Reference Services Quarterly, 8(1/2), 183-194.
Berenstein, P. (January 2006). Location, location, location:
online maps for the masses. Searcher, 14(1), 16-25.
See also www.mapquest.com for road maps and directions.
04/29/09 Journal Indexes, Abstracts, &
E-Journal Collection – Part 2
Requi
Cassell & Hiremath; p. 135-154.
Carr,
N. (July-August 2008). Is Google
making us stupid…?
The
Beal, J. (March 2007) Search fatigue, finding a cure for the
database blues. American Libraries, 38(3), 46-50.
04/29/09 Exercise
4 – Hand in Journal Articles on Your Search Topic (5-6
pages, plus bibliographies). Look for the 15 best journal articles on your
approved search subject in the appropriate journal indexes. (NO BOOKS,
NO NEWSPAPERS, NO WEBSITES), as if you were doing a 20-30 page
term paper.
The Search Process will have 3 parts:
I. In a well developed essay, describe the process you used to locate the articles. How did you approach the search? Strategy? Did you ask for help? When and why? Was the help a success? Why or why not? What would have been helpful? Would you approach the search the same way were you to do it again?
II.
List the 15 best
articles you found. (Use the
III.
List the journal indexes you used (
Hand in Exercise 4 –
04/29/09 Discussion – The Reference Interaction
Requi
Cassell & Hiremath; p.31-50, 265-286.
Kluegel, K. et al. (Fall 2003). The reference interview, connecting
in person and in cyberspace. RUSQ, 43(1), 37-51.
Highly Recommended
Albanese, A.R. (
Dewdney, P. & Mitchell, G. (Summer
1996).
reference interview. R.Q., 35(4), 520-536.
Straw, J. E. (Summer 2000). A virtual understanding: the
reference interview and question negotiation in the
digital age. RUSQ, 39(4), 376-379.
RUSA Guidelines for Behavioral Performance
of Reference
and Information Services Providers. (Fall 2004). RUSQ.,
44(1), 14-17.
RUSA Task Force on Professional Competencies. (Summer
2003). Professional Competencies for Reference and User Services
Librarians. RUSQ, 42(4), 290-295.
Webliography
Note: All URLs were correct and available as of 2008
Bloglines (www.bloglines.com)
Booklist Reference Books Bulletin (www.ala.org/booklist/index.html)
Books in Print (www.booksinprint.com) [full text available through NYPL, library card
requi
CHOICE – Current
Reviews for Academic Librarians (www.ala.org/acrl/choice/home.html)
Clusty (www.clusty.com)
Dialog home page (www.dialog.com) Dialog Web (www.dialogweb.com) [fee based]
Encyclopedia Britannica home page (www.eb.com); [fee based encyclopedia
(www.search.eb.com) professor will supply password]
Entisoft Units Measurement Conversion Calculator (www.convertit.com/go/entisoft)
ERIC –
Evaluation Criteria for Web, Susan Beck (lib.nmsu.edu/instruction/evalcrit.html)
Exploratorium (Exploratorium.edu/index.html) science museum
Gale Research (www.gale.com) [fee based] Bibliographic Instruction program design
(www.galegroup.com/cust_serv/alise)
Go Ask
information on health and sexuality
Great Buildings Online (www.greatbuildings.com/gbc/buildings.html)
H. W. Wilson home page (www.hwwilson.com); Wilson Web (hwwilsonweb.com) [fee
based; professor will supply password)
Healthfinder (www.healthfinder.gov) consumer health & human services
How Stuff Works (www.howstuffworks.com)
Information Please
Almanac (www.infoplease.com)
includes: Sports Almanac,
Entertainment Almanac,
Internet Public Library (www.ipl.org)
Kelley Blue Book (www.kbb.com) new and used car prices
Kupersmith’s Technostress site (www.jkup.net/tstress.html)
Lexis-Nexis (www.lexis-nexis.com) [fee-based]
MapQuest (www.mapquest.com) road maps and directions
Martindales – The Reference Desk (www.sci.lib.uci.edu/~martindale/Ref.html)
MEDLINEplus (www.nlm.nih.gov/medlineplus)
Merck Manual of Medical Information (www.merck.com/pubs/)
Merriam-Webster’s Collegiate Dictionary &
Thesaurus (www.m-w.com/dictionary.htm)
National Gallery of Art (nga.gov)
NYPL (www.nypl.org) chat reference (ask.nypl.org)
Nobel Foundation (www.nobel.se)
OCLC FirstSearch (www.oclc.org/firstsearch)
Nolo Legal Encyclopedia (www.nolo.com/encyclopedia/index.html)
Occupational Outlook Handbook (www.bls.gov/oco/)
PAIS – Public Affairs Information Service (www.pais.org) [fee based]
POTUS –
Presidents of the
Thomas (thomas.loc.gov) legislative information
Westlaw (www.westlaw.com) [fee based]
World Fact Book (www.odci.gov/cia/publications/factbook
)Zip Code Look-Up (www.usps.gov/ncsc)
GPO (www.fdsys.blogspot.com) –
AT&T AnyWho (www.anywho.com/index.html)
Big Yellow (www.bigyellow.com)
City Search (www.citysearch.com)
Infospace (www.infospace.com) includes reverse directory
Switchboard (www.switchboard.com)
Telephone Directories on the Web (www.teldir.com)
Yahoo! Directory (people.yahoo.com) same as Four-11
World Pages (www.worldpages.com)
WhoWhere – Lycos People Guides (www.whowhere.com)
The
CNN Cable News Network (www.cnn.com)
ESPN (www.espn.go.com) sports news
InternetNews.com (www.internetnews.com)
Lexis-Nexis (www.lexis-nexis.com)
NBCi (nbci.msnbc.com/nbci.asp)
News365 (www.news365.com) links to 10,000 media sites
New York Times (www.nytimes.com)
Weather.com (www.weather.com) weather-related news
CI: Corporate Information (www.corporateinformation.com)
Dow Jones Interactive (djinteractive.com) [fee based stock market news)
InternetNews (www.internetnews.com)
Yahoo! News: Full Coverage (fullcoverage.yahoo.com)
Search
Engines – Non-Evaluative
All The Web (www.alltheweb.com)
Alta Vista (www.altavista.com)
Google (www.google.com) [my personal favorite]
Excite (www.excite.com) [includes Magellan, some evaluation]
Searchbound (www.searchbound.com)
Yahoo! (www.yahoo.com) [really a subject directory; Google better for searches)
Meta-Search Engines
[run searches on multiple search engines]
Integrated [displays results in one list, duplicates
removed]
ByteSearch (www.bytesearch.com)
MetaCrawler (www.metacrawler.com)
Northern Light (www.nlsearch.com)
Non-integrated
results [displays results in separate lists, duplicates remain]
Global Federated Search (jin.dis.vt.edu/fedsearch)
Web
Indexes/Subject Guides/Evaluative Search Engines
Argus Clearinghouse (www.clearinghouse.net)
BUBL (www.bubl.ac.uk/link) academic sites
INFOMINE: Scholarly Internet Resource Collections (infomine.ucr.edu/)
InfoSurf: Resources by Subject (www.library.ucsb.edu/subj)
Internet Library for Librarians (www.itcompany.com/inforetriever)
Librarian’s Index to the Internet – Berkeley Digital Library Sunsite (www.lii.org)
Metacrawler (www.metacrawler.com) searches 8 services, including OpenText, Lycos,
WebCrawler, InfoSeek, Excite, Inktomi, Alta Vista, Yahoo, and Galaxy
Needle in a CyberStack – The Info Finder (members.home.net/albeej)
Reference Desk (www.sci.lib.uci.edu/~martindale/Ref.html)
Scout Report (scout.cs.wisc.edu/report/sr/current) [updates on valuable web resources
by librarians and subject specialists. Can subscribe to a variety of listservs to
Selected Reference Sites (www.mnsfld.edu/depts/lib/mu-ref.html)
WebCrawler (www.webcrawler.com)
Search Engines Which Filter Out Adult-Only Sites
AltaVista Family Filter (www.altavista.com) [can turn filter on or off, button above search
Yahooligans! (www.yahooligans.com)
Vivisimo (vivisimo.com) [scroll down to the bottom to turn filter on or off]
If there are aspects of this statement that are not
understood, ask faculty members for help.
c: academic
integrity/syll statement jan
2003
Hand in your TOPIC for webliography/term
paper search.
Digital Reference Part 2 Internet
subject and Discussion – The Reference Interaction – site visits